TERMS AND CONDITIONS

Refund, cancellation and appointment policy

All clients will be required to complete a consent form prior to their first appointment. Any change to your circumstances, either your personal details or medical history must be advised to our staff prior to any appointment. It is the client’s responsibility to disclose all medical issues toSilk Curves, LLC .Silk Curves, LLC can not be held liable for any unknown or undisclosed medical issues. To ensure you get your full treatment we require you to arrive on time to your appointment time. If you are late, we may not be able to provide your full treatment.  

Silk Curves, LLC do not provide refunds for products or services as a result of change of mind. We require a minimum of 48 hours notice for any appointment cancellation, if the appointment is re-scheduled a minimum 48 hours prior to your appointment day,  In the case of pre paid treatments, the treatment will be forfeited if we are not given 48 hours notice.

Terms and Conditions

Promotions

These terms and conditions will apply to all sales and promotions advertised by Silk Curves, LLC. Any additional terms and conditions relating to specific promotions will be available in clinic.

• Promotions can not be used in conjunction with any other offer.

• Promotions apply only to full priced treatments.

• Promotions are not refundable or transferable between clinics or clients.

• Packages are not able to be split between clients or used at any other clinic other than the clinic which it was purchased at.

• Treatment packages are not able to be altered.

• Promotional pricing will only apply to new bookings made and paid for during the promotion period. Promotional pricing will not apply to bookings already made.

• Promotions are for a limited time and are subject to availability. 

• Silk Curves, LLC therapists have the right to refuse treatment of any client in circumstances where the therapist deems the treatment to be unsuitable.

Treatment packages

• All packages are valid for use for 12 months from the date of purchase.

• Any treatments not used within a 12 month period will be forfeited without refund.

• Silk Curves, LLC will do it's best to have your treatment performed by the therapist of your choosing, there is no guarantee of this and refunds will not be given in the event a therapist is unavailable to perform your treatment.

Concerns

Results from treatments may take up to 12 weeks to show results and results will vary from client to client. If you are dissatisfied with your results or experience an adverse reaction you agree to provide us with any information requested by us so we can assess your issues, this includes the provision of photographs. If you refused our request for information it will impact on our ability to assist you.